faqs

behind the kitchen

hey, i’m a — the hands, heart, and slightly messy kitchen behind from the kitchen of a. everything here is handmade in small batches with intention, warmth, and good energy. i started this brand to bring comfort, care, and a little everyday magic into your home through natural products, seasonal blends, and recipes that feel like hugs in a jar.

so welcome to my kitchen, where holistic wellness doesn’t have to be expensive. 🩶

general questions

Q: are your products handmade?
A: yes! every single item is made by me — poured, labeled, packed, and loved by hand. no mass production here.

Q: are your ingredients natural?
A: absolutely. i use primarily organic, unrefined, and ethically sourced ingredients whenever possible. no fillers, no shortcuts — just good, clean stuff your skin (and soul) will thank you for.

Q: are your products safe for kids or pets?
A: most of them, yes — especially the pet balm (made specifically for fur babies 🐾). if you’re ever unsure about an ingredient, just ask!

orders + shipping

Q: how long does shipping take?
A: orders usually ship within 3–5 business days. during holidays or market season, it can take a smidge longer — but i promise it’s worth the wait.

Q: do you offer local pickup?
A: yes! i’m based in copperas cove, texas, and you can choose local pickup at checkout or message me before a market to grab your order in person.

Q: can i change or cancel my order?
A: if it hasn’t shipped yet, message me asap — i’ll do my best to help.

Q: what if my package arrives damaged or incorrect?
A: send me an email, text or DM with your order number and a photo. i’ll make it right 🫶🏽

product care

Q: how do i store my balms and blends?
A: keep them in a cool, dry spot — away from direct sunlight or heat. natural ingredients can soften or melt if left in a hot car (they’re a bit delicate like that).

Q: what’s the shelf life?
A: roughly 6–12 months depending on the product and how it’s stored. everything’s made fresh, so you’re getting the best quality every time. always check the product guide for the most up to date and detailed care instructions. find that on the qr code on the product or the kitchen pantry • links section.

Q: my balm melted — help!
A: no worries! just pop it in the fridge for a bit and it’ll firm back up.

Q: can i reuse your jars or tins?
A: yes please! give them a good wash and reuse them however you like — for spices, crafts, homemade gifts or little trinkets. if you like, you can even donate them back to me!

seasonal + custom

Q: are your seasonal blends limited edition?
A: yep! once they’re gone, they’re gone. (so grab your favorites before they melt away like snowflakes!)

Q: can i request a custom scent or gift set?
A: sometimes! i love making special blends for gifts and special events — send me a message and we’ll chat.

Q: how can i find out about new drops?
A: follow me on instagram @fromthekitchenofa or join the email list on my website so you never miss a launch or market update.

events + community

Q: where can i find you in person?
A: you can catch me at local markets, pop-ups, and seasonal festivals. i always post my schedule on instagram and the website!

Q: can i order ahead for pickup at a market?
A: yes! just message me before the event and i’ll have your goodies ready.

Q: how can i support your small business beyond ordering?
A: share a post, leave a review, tell a friend, or tag me when you use your products. it truly means the world 🩶

just for fun

Q: do you actually make everything yourself?
A: yes — usually with my music blasting, snacks nearby, my fav drink and a messy counter.

Q: what’s your current favorite blend?
A: changes with the season, but right now i’m obsessed with christmas morning and the ultimate sick day blend. one i use monthly is the menstrual blend!

Q: does your house always smell amazing?
A: 99% of the time… the other 1% is just chaos, herbs all over the floor and toys. 😂.

medical & disclosures

Q: where are your products made?
A: all products are created in a home kitchen. this product was produced in a private residence that is not subject to governmental licensing or inspection. every item is handmade in small batches with care, using high-quality ingredients and safe production practices.

Q: are your products meant to diagnose or treat medical conditions?
A: no — our products are not meant to diagnose, treat, cure, or prevent any disease. they’re created to support your wellness journey and encourage natural balance through primarily organic ingredients.

Q: can i use these products if i’m pregnant or nursing?
A: we always recommend checking with your healthcare provider before using any new product while pregnant or nursing, especially those containing essential oils.

Q: are your items safe for sensitive skin?
A: most of our products are made with gentle, organic ingredients suitable for sensitive skin. however, everyone’s skin is different — we always suggest doing a patch test before first use.

Q: can your products replace my prescription medication?
A: no — our blends are meant to complement your lifestyle and self-care routines, not replace professional medical advice or treatment.

Q: where do you source your ingredients?
A: every ingredient is chosen with purpose. we use high-quality, organic, and ethically sourced materials to ensure you’re getting clean, trustworthy products. if an item isn’t organic, it’s still sourced from responsible suppliers who share our values for quality, sustainability, and transparency.

Q: what if i have allergies?
A: all ingredients are listed on our labels and product pages. if you have known allergies, please review them carefully and reach out if you need clarification before use.